Unmute

Thrive Market

The future of grocery, built in Silicon Valley.

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Objective

Build a platform for brand evolution

To help Thrive Market create a digital experience that increased sign-ups and first-box shipments, our design was built of entirely configurable components. This allowed Thrive Market to not just launch a new website, but rapidly experiment, iterate and perfect it over time.

Flows not features

Streamlining A to B

We focused on the flows that mattered most to the customer and the business — Onboarding, Sign Up and Build-A-Box. Through relentless streamlining we increased user velocity and task completion on all the key metrics.

Onboarding

Learn what we can about customers to personalize the experience.

Sign Up

Accelerate sign ups to get more conversion.

Build-A-Box

Make box building intuitive so repeat purchases are easier.

Onboarding

Learn what we can about customers to personalize the experience.

Sign Up

Accelerate sign ups to get more conversion.

Build-A-Box

Make box building easy, and intuitive, so repeat purchases are easier.

Product-first

Build. Rinse. Repeat.

Our web-design philosophy is simple: Websites are not brochures, they are products. By taking a product-first approach, and using the design system we created, the website went through multiple iterations within weeks of launching.

Launch
Optimized
6% increase in first time orders
-75% decrease in conversion
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6% increase in annual membership
-75% increase in conversion
By the numbers

Building lasting impact

With each iteration, the results keep getting better. Just eight weeks after launch, we were at iteration version 5, and already seeing these upticks in key business and brand metrics.

9.7%
increase in membership signups
16%
increase in first time orders
24%
faster speed to checkout
33%
more customers completed orders
64%
more added products from personalized recommendations
06
months since launch